SUPPORT
How can we help?
The essentials, from choosing iPhone or Apple Watch to reviewing your match.
Record a match
Choose a pitch, then select iPhone or a connected Apple Watch as the recording device.
Secure your iPhone
Use a close-fitting running belt or protective pouch so your iPhone cannot move or fall out during the match.
Record with Apple Watch
Prepare the match on iPhone, start and finish on Watch, then transfer the recording to iPhone for analysis.
Add a pitch
Mark four corners when you want your heatmap and movement to follow the pitch's real proportions and orientation.
Set up your match
Choose the number of periods and which ones you played. For each played period, set the time, position, and goal you defended.
Ask an AI
Choose a question in your match result, then send privacy-safe match data to ChatGPT, Claude, Gemini, or another app.
Passes
New recordings require access. Eligible monthly and annual subscribers get a 14-day trial, then renew at the selected price. Previously granted unused free matches remain available.
Share a match with a photo
Open the match record card from your result and choose Add Photo. Select a photo or use the camera, choose a design and aspect ratio, then save or share the image.
Back up and restore records
Use Backup and Import Records in Settings. Before deleting the app or changing devices, check the last backup time and the saved file. Importing a backup and viewing or exporting saved matches do not require a subscription.
Existing access and free matches
Your subscription, Lifetime Pass and unused free matches remain available after updating. One trial is available per subscription group; check eligibility in Apple’s purchase confirmation.
Record with iPhone
- Prepare the match and choose iPhone as the recording device.
- Start recording, then secure iPhone in a close-fitting running belt or protective pouch.
- Stop on iPhone after the match and review the analysis.
An iPhone without a SIM can record too. Installation, updates, and link sharing need an internet connection, but match recording itself works offline.
Record with Apple Watch
- Check that Playprint is installed on your paired iPhone and Apple Watch.
- Prepare the match on iPhone and tap Start recording with Watch.
- After the five-second countdown on Watch, leave iPhone on the bench and play.
- Finish on Watch, then stay near iPhone until transfer completes.
If iPhone disconnects during the match, Watch keeps recording. If the transfer cannot finish immediately, the match remains safely stored on Watch. Move near iPhone, open the Watch app, and send it again.
Wrist wear is the default. If you secure Watch in a body band or GPS vest, prevent movement or loss and choose the actual wearing position in the app. Always check competition and venue rules first.
If a result looks inaccurate
- Start outdoors where the sky is reasonably open.
- Wait briefly for the location status to settle before recording.
- Keep the selected iPhone or Watch secure in the same position throughout the match.
- Check that Precise Location is enabled on the device doing the recording.
You do not have to walk all four corners before every match. Add a pitch only when matching the heatmap to its boundary and orientation matters to you.
Delete a match
Open the match in Match History, open its menu, then choose Delete Match. Deleting the app removes the remaining Playprint data from that iPhone. Files you already shared or exported must be removed from the app or folder where you saved them.
Purchases and subscriptions
Manage or cancel monthly and annual subscriptions in your App Store settings. Cancel at least 24 hours before the trial or subscription ends to avoid renewal. Deleting the app does not cancel a subscription. If a purchase is missing, use Restore Purchases in Playprint Settings. You can still view, edit, and share matches you recorded after a pass ends.
Still stuck?
Tell us your iPhone and Apple Watch models, OS versions, where the problem happened, and include a screenshot if you can.
shy@slashy.co